Frequently Asked Questions 👋🏻
We are here to help you answer any questions that you might have
I didn’t see the expected results. What should I do?
Before contacting support, please make sure:
The profile or content is publicly accessible
The correct username or link was provided
The content is still available and complies with platform guidelines
If everything is correct and you still need help, contact our support team at support@supersocialy.com.
Is Supersocialy safe to use?
Yes. Our platform is designed with security and privacy in mind. No account passwords or sensitive login information are ever required.
Do I need to connect my social media account?
No. Supersocialy does not require direct access to your social media accounts.
How long does it take before services are activated?
Activation times may vary depending on the selected solution and platform. Some services may begin shortly after setup.
What payment methods do you accept?
We accept major credit and debit cards through secure payment providers. For billing questions, contact billing@supersocialy.com.
Can I request a refund?
Refund requests are handled according to our refund policy. Please contact support if you have questions regarding your order.
What happens if I enter incorrect information?
If incorrect details are provided, please contact our support team as soon as possible so we can assist where possible.
Is customer support available?
Yes. Our support team is available 24/7 to help with questions or concerns.
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