Frequently Asked Questions 👋🏻
We are here to help you answer any questions that you might have
I did not receive my order. What should I do?
Before contacting support, ensure the following:
- Your Instagram account is set to public.
- You entered the correct Instagram username.
- You haven’t changed your username during the order process.
- The account or post still exists and hasn’t been deleted.
- The content follows Instagram’s guidelines and hasn’t been restricted or removed. If these criteria are met and the order isn’t delivered within 24 hours, email us at support@supersocialy.com for assistance.
Why are my followers dropping?
Instagram sometimes removes accounts flagged as spam, which can impact follower counts. If you notice drops within 30 days of your purchase, we’ll refill your followers as per our free refill policy.
Can I remove followers I purchased?
All followers are real and come from authentic accounts. However, you can remove individual followers manually by blocking them from your account.
How do I stop follower replenishment?
Email support@supersocialy.com if you no longer want our system to refill your followers after drops.
How often does replenishment happen?
Replenishment occurs automatically every 24 hours when our system detects a drop in followers or likes.
How many followers can I buy?
You can purchase up to 100,000 followers within a 30-day period. For bulk orders, contact our team for custom solutions.
How many likes can I buy?
You can purchase up to 100,000 likes within a 30-day period. Larger campaigns? Reach out to us for assistance.
Are the followers and likes real?
Yes, all followers and likes come from real Instagram users. Our goal is to provide authentic engagement to grow your account.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure online payments. For other payment methods, contact billing@supersocialy.com.
Is my account at risk of being banned?
No. We follow Instagram’s guidelines to ensure your account remains safe during and after the service.
How long does it take to deliver my order?
Most orders are delivered within a few hours. Large orders or specific campaigns may take up to 24 hours.
Can I customize the delivery speed?
Yes! Contact us to adjust the delivery speed for your orders to meet your preferences.
Can I split an order across multiple posts?
Absolutely! Use our split delivery option at checkout to divide likes or views across multiple posts.
Can I get a refund?
We have a strict no-refund policy once the service has started. If you experience issues, contact our support team for assistance.
What happens if I enter the wrong username?
ncorrect usernames will result in failed deliveries. Unfortunately, we cannot process refunds for errors in order details.
Do you offer discounts for bulk orders?
Yes, we provide special discounts for large orders. Contact sales@supersocialy.com for bulk pricing.
Are there any guarantees for likes and followers?
Yes! We offer a 30-day refill guarantee on all likes and followers to ensure satisfaction.
Can I use this service on other social media platforms?
Currently, we specialize in Instagram growth and Tiktok. Stay tuned for updates as we expand to other platforms.
Do you offer analytics or reports?
Yes, we provide performance reports for large campaigns. Email us for details.
Can I track the progress of my order?
Yes, you’ll receive real-time updates via email. For further queries, contact our support team.
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